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  • Bangalore
  • Bangalore

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      • Jewelsmr@mail.com
      • +1-(314) 892-2600

      Shipping & Payments Policy

      1. Domestic Shipping (Within India)

      • Sparigo aims to process and confirm orders within 24–48 business hours of successful payment, subject to product availability and seller confirmation.
      • Since some of our products are handcrafted, made-to-order, or sourced directly from artisans and producers, processing and dispatch times may vary depending on the product and seller.
      • Estimated delivery timelines will be communicated wherever applicable and may vary based on the delivery location, product category and courier service.
      • Once an order is dispatched, customers will receive an order confirmation and tracking details, wherever tracking is supported.
      • Customers can use the tracking information provided to check the status of their shipments.
      • Delivery may take longer due to public holidays, adverse weather conditions, natural calamities, transportation disruptions, remote delivery locations, or other circumstances beyond our control.
      • Customers are requested to provide accurate shipping addresses and contact details to avoid delivery delays.

      2. International Shipping

      Sparigo aims to make Indian products accessible to customers across the globe.

      • International shipping availability depends on the product, seller, destination country and applicable shipping restrictions.
      • International shipping charges will be calculated and communicated during checkout or before order confirmation, wherever applicable.
      • Delivery timelines for international orders may vary depending on the destination country, shipping partner, customs clearance and other logistical factors.
      • Customers are responsible for any applicable customs duties, import taxes, local charges or other fees imposed by the destination country, unless explicitly stated otherwise during checkout.
      • International shipments may experience delays due to customs inspections, documentation requirements or regulatory procedures.
      • Certain products may not be eligible for international shipping due to applicable export or import restrictions.

      3. Shipping Charges

      • Shipping charges, if applicable, will be displayed during checkout before the customer completes the purchase.
      • Shipping costs may vary depending on product weight, dimensions, delivery location, seller and shipping partner.
      • Orders containing products from different sellers may be shipped separately and may have different delivery timelines or shipping charges.
      • Any applicable additional shipping charges will be communicated to the customer before order confirmation.

      4. Order Processing & Tracking

      • All orders are subject to product availability and seller confirmation.
      • Customers will receive order confirmation after successful order placement.
      • Once the order is dispatched, tracking details will be shared through the registered communication channel, wherever available.
      • Customers are encouraged to monitor their shipment using the tracking information provided.
      • If tracking information is unavailable or an order appears delayed, customers may contact Sparigo Customer Support for assistance.

      5. Payment Methods

      Sparigo provides secure payment options to make online shopping convenient for customers.
      Depending on availability at checkout, accepted payment methods may include:

      • Credit Cards
      • Debit Cards
      • UPI Payments
      • Net Banking
      • Digital Wallets
      • Other payment methods supported by our payment gateway.

      All payments must be completed through the payment options made available on the Sparigo website.

      6. Payment Security

      • All online transactions are processed through secure payment gateway providers.
      • Sparigo does not intend to store customers’ complete card details, CVV numbers or sensitive banking credentials on its website.
      • Customers are advised not to share their passwords, OTPs, PINs or other confidential payment information with anyone.
      • In case of a failed transaction where the amount has been deducted, customers should contact their bank or payment service provider and reach out to Sparigo Customer Support with the transaction details.

      7. Order Confirmation & Payment

      • An order is considered successfully placed once the payment is completed and the order confirmation is generated.
      • Orders may be subject to additional verification in cases involving suspicious transactions, payment discrepancies or incomplete information.
      • Sparigo reserves the right to cancel an order if payment cannot be verified, the product is unavailable or the seller is unable to fulfil the order.
      • In the event of an order cancellation after successful payment, eligible refunds will be initiated according to our Return & Refund Policy.

      8. Delivery Delays & Failed Deliveries

      Although we make every effort to ensure timely delivery, certain circumstances may affect shipment schedules.

      These may include:

      • Incorrect or incomplete delivery addresses.
      • Customer unavailability at the delivery address.
      • Courier service disruptions.
      • Natural disasters or adverse weather conditions.
      • Customs clearance delays for international shipments.
      • Other unforeseen logistical or operational circumstances.

      If a shipment is returned due to an incorrect address, repeated unsuccessful delivery attempts or customer unavailability, additional shipping charges may apply for re-delivery, where applicable.

      9. Damaged, Missing or Incorrect Products

      Customers are advised to inspect their packages upon delivery. If a customer receives a damaged, defective, incomplete or incorrect product, they should contact Sparigo Customer Support with the order details and relevant photographs or videos as evidence. Such cases will be reviewed in accordance with our Return & Refund Policy.

      10. Privacy & Customer Information

      Sparigo respects the privacy and confidentiality of its customers.
      Personal information such as names, contact numbers, shipping addresses and order details will be used for order processing, payment verification, shipping coordination and customer support.
      Customer information may be shared with relevant sellers, logistics partners, payment gateways and service providers only to the extent necessary to fulfil orders and provide services.
      Information may also be disclosed where required by applicable laws, regulations or legal authorities.

      11. Policy Updates

      Sparigo reserves the right to modify or update this Shipping & Payments Policy from time to time to reflect changes in business operations, shipping arrangements, payment services or applicable regulations.

      Any updates will be published on this page. Customers are encouraged to review this policy periodically.

      12. Contact Us

      For questions regarding shipping, order tracking, payment issues or delivery-related concerns, please contact our customer support team.

      Website: www.sparigo.com
      Email: [Insert Customer Support Email]
      Phone: [Insert Customer Support Number]

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      • +1-(314) 892-2600
      • Jewelsmr@mail.com
      • Bangalore

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